Help Center

Explore our knowledge base of frequently asked questions and help topics

Replacing your toilet flapper

A toilet flapper is a common component of your toilet's flush system. It is responsible for sealing the water in the tank and releasing it to flush the toilet when the handle is pressed. Routinely, the flapper can wear out or become damaged, causing the toilet to run constantly or fail to flush properly. Here's a step-by-step guide on how to replace a toilet flapper:

  1. Gather materials:
  • A new toilet flapper (ensure it's the correct type for your toilet by matching your existing one. ¬†They are usually less than $10)
  • Gloves (optional)
  • Towels or rags (optional)
  • Bucket or container (optional)
  1. Turn off the water supply: Before starting, locate the water shut-off valve near the base of the toilet. Turn the valve clockwise until to stop the flow of water (but not tight) into the tank. Flush the toilet to empty the tank.

  2. Remove the old flapper: Put on gloves (optional) and remove the tank lid. Carefully set it aside in a safe place to avoid breaking it. Detach the flapper from the flush valve by unhooking its sides from the pegs that hold it in place. If it's connected to the flush handle with a chain, unhook the chain from the handle lever.

  3. Inspect the flush valve: Before installing the new flapper, check the flush valve for any signs of damage, such as cracks or chips. If you notice any damage, take a photo and submit a maintenance request via your Account Portal to have the flush valve replaced.

  4. Install the new flapper: Take the new flapper out of its packaging and attach it to the pegs on the flush valve, ensuring it's centered over the valve opening. If it has a chain, connect the chain to the flush handle lever. Adjust the chain length, so there's minimal slack when the flapper is in the closed position, but enough slack to allow the flapper to lift when the handle is pressed.

  5. Test the new flapper: Turn the water supply valve counterclockwise to allow water back into the tank. Wait for the tank to fill up, then flush the toilet to test the new flapper's function. The flapper should create a tight seal when closed and lift easily when the handle is pressed. If the flapper doesn't seal properly, you may need to adjust the chain or ensure the flapper is centered correctly over the flush valve.

  6. Clean up: Once the new flapper is working correctly, put the tank lid back in place. Clean up any water or debris from the work area, and dispose of the old flapper.

By following these steps, you should be able to replace a toilet flapper with ease. If you encounter any issues or are unsure about any steps, please open a support ticket for assistance.

Not the solution you are looking for?

Please check other articles or open a support ticket.